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How to Handle Difficult Interview Questions
Author: Laura Adams
Laura Adams is a qualified careers advisor with 11 years experience.
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You are in the middle of
an important interview and are confident that you are doing an excellent
job of presenting your skills and qualifications for the position. The
interviewer asks the next question and its a difficult one. You
didnt see this question coming and have no idea to answer it. Words
catch in your mouth. You start to sweat as your illustrious visions of
landing your dream job are rapidly spiraling away at a breakneck speed.
What do you do?
For starters, the best offense is a good defense. Preparing for an
interview in advance is the best way to ensure that you will be at your
peak performance when the time comes to answer the question Why should
you get this job?. Compile a list of interview questions, both general
questions and those that are job-specific, that you could potentially be
asked. Then practice answering all of the questions. It may be necessary
to practice some questions several times until you can clearly present a
solid answer. A good rule of thumb is to practice until you are no
longer uncomfortable with the question itself or your resulting answer.
Tempting as it may be to dismiss more straightforward questions, such as
Tell me about yourself, you should rehearse your answer to every
question. Oftentimes job applicants get so caught up in preparing for
the tough questions, that they neglect the ones they perceive to be
the easier ones. As a result, they are ill-prepared to answer basic
questions and stumble in their answers.
It would be impossible to think of and practice every question you could
be asked, so you will inevitably run across some questions during the
interview process that you hadnt thought of previously. When this
happens, the first thing to do is take a deep breath. Repeat the
question to yourself, either in your head or aloud to the interviewer,
to ensure that you have heard the question correctly. Then use your
practice sessions to draw correlations between this question and others
you have practiced. Is this new question a variation of one you have
answered before? Is it similar to any other question? If you can draw a
parallel to questions you are already comfortable with, then the new
question will not appear so daunting.
Another good tactic is to break the question into smaller components so
that you can take it bit by bit. This is especially useful for
multi-part questions. For example, imagine you are asked: Tell me about
a time when you found yourself at odds with a team member. What were the
circumstances and how did you handle the confrontation. The first thing
to do is break this into two parts: (1) provide an example of a team
member confrontation, and (2) how did the confrontation get resolved.
When answering this question, focus entirely on the first part
initially. Set the stage for the conflict that arose, giving the
interviewer all of the necessary details. Once this is done, you can
then move onto the next part, which is detailing how the conflict was
resolved. This is truly the meat of the question. The interviewer is
more interested in hearing about how you handle conflict and stressful
situations than the actual specifics of the conflict itself. So dont
skimp on the second part - the resolution. This pattern is true of a
majority of multi-part questions: one section of the answer is merely
the opportunity to set the stage for the other, more pertinent part(s)
of the question.
If you are asked a question you dont know the answer to, it is often
better to admit that are unsure of the answer than to try and buffalo
your way though an answer. Most interviewers are highly experienced at
recognizing BS answers and can easily pick up that you making stuff
up. If this happens, they will either call you on the table about your
fake answer or write you off a being a fraud neither of these is going
to help you land a job. An appropriate response would be to admit that
you do not have an answer for the question, but that you would like to
do some research at the conclusion of the interview so that you have
this knowledge for future reference. Such an answer not only shows
integrity, but it also shows that you are not adverse to expanding your
learning and are willing to take the extra effort necessary to keep your
skills sharp.
A few other helpful hints for answering difficult questions:
It is okay to ask the interviewer to repeat the question if you didnt
hear it the first time or if it is a long multi-part question.
It is also okay to ask the interviewer for clarification if the question
is unclear.
Never volunteer personal information that is not job-related.
Try to always turn negatives into positives. For example, when asked
about your weaknesses, demonstrate how this weakness can also be an
asset in other areas.
Relax! Interviewing is a learning process and you will get stronger each
time you interview for a potential position. So if an interview goes
bad, rather than dwell on it, identify where things went wrong and work
on correcting those areas so that you can perform better in your next
interview.
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